CXone Agent Browser Extension
The CXone Agent Browser Extension, developed by agentupdates, is a free Chrome extension that offers seamless integration with any CRM system. It allows users to consolidate customer context with NICE CXone contact center functionality, providing a unified inbox for all interactions, including voice and digital channels.
One of the key features of the CXone Agent Browser Extension is the ability to manage multiple interactions at once, streamlining the agent's workflow. Agents can view contact details, history, associated channels, and all current activities for each contact on a single contact card, providing a comprehensive overview of the customer journey.
Furthermore, agents can easily search for other agents, skills, teams, and address books to initiate outbound interactions. They can also review agent status, assigned skills, number of calls in the queue, and the number of agents assigned to a particular skill.
Overall, the CXone Agent Browser Extension enhances agent efficiency and empowers them with a complete view of customer interactions, making it a valuable tool for contact center operations.
